Glovo the on-demand delivery start-up, has reported an increase in deliveries and cashless payments on its platform since the onset of Covid-19 in Kenya.
Barcelona- based startup applied a raft of protective and precautionary measures to its delivery operations at the beginning of pandemic-including no contact delivery drop offs and providing partners with hygiene.
At this time, Glovo saw cashless payments made by bank card increase by 50 percent and mobile payments by 14 percent in Kenya.
Through regarding deliveries, grocery orders in Kenya rose by 30% while the company also saw a 25% increase in the sale of cleaning agents and hygiene products such as disinfectants, sanitizers and antiseptic cream. A report from global management consulting firm ‘Meet the next-normal consumer’ has revealed significant changes in shopping consumer preferences with an increase in e-commerse deliveries and digital services.
Glovo has partnered with Naivas Supermarkets to offer free deliveries. It also partnered with Standard Chartered Bank and Master Card to encourage use of electronic payments as safe platforms for transactions to facilitate contactless deliveries between customers.
General Manager for Kenya Priscilla Muhiu said that the increased consumption of digital services worldwide they will continue to see a sustained momentum of Kenyans still embracing online delivery services and e-commerce platforms even as the economy reopens. At this period, we witnessed changes in shopping patterns due to shift in preferences by consumers in the country hence this has helped us to focus more on what the consumer needs.Follow us in social media: